STORE POLICY
CONSUMER CARE
Welcome to RGPM! We want you to have the best possible shopping experience. Therefore, we have prepared these policies to clarify how we handle shipping, exchanges, payments, and privacy. By browsing and purchasing on our website, you agree to the terms described below.
1. Shipping and Delivery Policy
We work with integrated logistics to ensure your order arrives safely.
Shipping Time: Your order will be processed and shipped within 3 business days after payment confirmation.
Delivery Time: Delivery times vary depending on your zip code and the shipping method chosen at checkout. You will be able to see the exact delivery time before finalizing your purchase.
Tracking: As soon as your order is shipped, you will receive an email with the tracking code to follow each stage of the delivery.
Free Shipping: We offer free shipping on purchases over R$ 19.90 or during specific promotions.
2. Exchange and Return Policy
Your satisfaction is our priority. In accordance with the Consumer Protection Code (Law 8.078/90):
Right of Withdrawal (7 days): You have up to 7 calendar days, starting from the date you receive the product, to cancel your purchase for any reason.
Exchange for Size or Defect: If the product has a manufacturing defect or you wish to exchange it for a different size, you have up to 30 days after receiving it to request an exchange.
Conditions for Exchange/Return: Items must be in perfect condition, with no signs of use, washing or alteration, and with all original tags intact.
How to request: Contact us by email at [insert email] with your order number and the reason. Our team will guide you through the product return process.
PAYMENT METHODS
Credit and Debit Card
PAYPAL
Mercado Pago
Pix
Ticket